eBay is taking a tougher stand with sellers with the introduction of new Seller Standards announced on January 29, 2008, including significant changes to its Safe Payments policy. Many people are familiar with the policy that limits payment methods sellers may advertise, including the ban on Google Checkout. Included in last week’s announcements was news that eBay’s online payment service PayPal may impose 21-day holds on transactions in certain circumstances.eBay’s FAQ about the21-day hold states: In a small percentage of cases where it has been determined the risk of dissatisfied buyers is higher, PayPal may delay release of the payment funds to the seller until the buyer has left a positive feedback or 21 days have passed without a dispute, claim, chargeback or reversal filed on that transaction.
The FAQs state that PayPal considers a number of factors in determining a whether a transaction may have a higher risk of dissatisfied buyers, including the following:
PayPal will release the hold when the earliest of the following occurs: the buyer leaves positive feedback; 3 days after confirmed item delivery; or 21 days without a dispute, claim, chargeback, or reversal filed on that transaction. (PayPal said if a buyer leaves a negative feedback but does not initiate a dispute, PayPal would release the funds to the seller after 21 days.)
PayPal’s Jeff Clementz and eBay Trust & Safety’s John McDonald told AuctionBytes on Thursday that sellers who have been selling on the site for at least 6 months and have a minimum feedback score of 100 would not be affected unless their Buyer Dissatisfaction Rate for the last 30 days becomes greater than 5 percent.
Sellers posting on online forums have expressed concern about the policy. One seller wondered which party would earn interest on the funds that were being held in such cases. A PayPal spokesperson said, “Sellers who have enrolled in PayPal’s Money Market Fund continue to earn interest on all balances, including pending balances. If for some reason the pending balance is removed from the seller’s account, then the interest the seller earned while the balance was pending will stay with the seller’s account.”
Dear Members!
Please note, that effective immediately 3 digit Security PIN has been renamed to Master Key. This change will help you to avoid any confusion when you are retrieving your forgotten login details. Your PIN/Key is still the same and performs the same functions as before, the only thing that has been changed is its name.
Jennifer.
It has come to our attention, from a few customers that have contacted our support team, that some sort of agreement was reached between WebMoney and Liberty Reserve.
Please note that as of today, WebMoney has never contacted Liberty Reserve in any way of form and that no agreements of any nature ever existed or exists now between the two companies.
National Bank Award Organizing Committee has polled Internet users to determine the most popular online Payment System. WebMoney Transfer has become a winner in the nomination! Awarding ceremony took place on December 12 in Moscow. National Bank Award- leading professional award in banking and payment industry in Russia, established in 2005 by Association of Russian Banks and National Bank Magazine. See report from the ceremony in pictures.
Just to let you all know that the 11th annual Digital Money Forum will be held in London on 23rd/24th April 2008. It will be back at a hotel in central London, after last year’s excursion to the Tower of London, and will feature the traditional mix of presentations and expert panels. And the first ever Digital Money Mastermind competition with a St. George’s day theme. Would potential sponsors — previous sponsors have first refusal, of course — please form an orderly queue. E-mail me for more details. Our good friends at ACI Worldwide have already agreed to support the Digital Money MasterMind competition so we just need a couple more sponsors and we’re all systems go.
As always, we will be moving the agenda on by structured the event around themes where we can see change and innovation (in technical, business and social models) in retail electronic payments. This year we will, I think, be going down one or two less well-trodden paths and well as revisiting favourites routes where the landscape continues to shift.
At this time, I expect that we will be looking at sessions built around:
We’ll also have the expert panels, with genuine experts, to focus the intelligent and informed debate that has characterised the Forum for more than a decade. I look forward to seeing you all there, joining in the digital money conversation.